Code Pros Transforms Company’s Electronic Health Record (EHR) Platform Performance

Customer Profile: EHR Software Company - Simplifying Therapy Practice Management

Overview of the Challenge

A therapy practice management software company recognized the importance of continually enhancing its platform to meet the evolving needs of its users. In its pursuit of greater efficiency and performance, the company identified a specific challenge. The core issue revolved around a report generation process that took an agonizing 20 minutes to complete, impacting the system’s responsiveness and locking users out of the system during this period. Such prolonged system slowdowns were unacceptable, particularly in the healthcare sector, where seamless and efficient operations are critical. The company sought a solution to further elevate its platform, ensuring its employees and clients received an even more streamlined and efficient experience. This mission for improvement led them to partner with Code Pros, an IT services and software development company, and leverage the immense value of an outsourced team of developers.

The Process

Code Pros, led by John Eckhardt, and his team of highly specialized developers, embarked on a well-structured journey to address the company’s performance enhancement objectives:

Onboarding: The first step was to ensure both parties were on the same page. Code Pros initiated an onboarding process, carefully aligning with the company’s stakeholders to understand the intricacies of their system. This step was crucial in identifying the components of the system that would require attention and optimization.

Diagnostic Testing: To pinpoint the exact causes of the slowdown, Code Pros replicated the problematic report and conducted comprehensive diagnostic performance tests. These tests were instrumental in uncovering the specific parts of the code responsible for the system’s responsiveness challenges.

Optimization: Armed with a deep understanding of programming languages and database design, Code Pros went to work crafting a tailored solution. They leveraged their expertise to optimize the identified areas of the code, with the goal of significantly improving system performance.

The Impact

The outcomes achieved through the partnership with Code Pros were nothing short of remarkable:

Dramatic Speed Improvements: The most tangible and immediate impact was the remarkable acceleration in system speed. The company’s EHR calendar loading time was reduced from a sluggish 90 seconds to a lightning-fast 6 seconds. This dramatic improvement was a game-changer for both therapists and clients who relied on the system.

Report Efficiency: The report that once took extended time to generate was now producing results 94% faster. This not only eliminated the challenge of time-consuming reports and system lockouts, but also significantly enhanced productivity.

Cost Savings: Perhaps one of the most compelling aspects of this transformation was the substantial cost savings. Instead of opting for the costly and time-consuming route of reconstructing their entire system that was proposed by other software companies, the company achieved a resolution within a mere 20 hours. This cost-effective approach saved the company substantial resources.

The true value of the outsourced team became apparent throughout this process:

• Resource Efficiency: The company faced a significant challenge as they lacked the in-house technical resources to address their system’s performance issues. They found that many other software companies were unable to offer a solution without resorting to extensive software reconstruction or replacement. In contrast, Code Pros stepped in, providing access to a team of vetted and highly skilled developers for the cost of a single resource. This not only bridged the resource gap but also delivered immense value by resolving the issue without the need for a full-scale software rebuild.
• High Quality: The developers within Code Pros’ team were impressive. Their expertise and dedication ensured that the solution implemented for the company was not only effective but also met the highest standards of quality.

Code Pros engagement hasn’t stopped after the initial solution implementation. They have continued to provide ongoing support, assisting with bug fixes, implementing new features, and ensuring security updates identified by the company’s CTO are promptly addressed. This commitment to excellence has further solidified the partnership between the two organizations.

Client Testimonials:

“Every time John’s team releases something for us, the system gets better, faster, more resilient. And I think - I wish I would have done this years ago!”

“The relationship is genuine, beyond the code and numbers – John has a real care about the business and the people in it.”

The Outcome

The impact of Code Pros’ solutions extended far beyond the immediate technical improvements:

Enhanced Productivity: Employees at the company found themselves with newfound time to focus on other projects and efficiency in recurring activities. Tasks that were once time-consuming could now be completed swiftly and without frustration.

Customer Satisfaction: The improved system speed and responsiveness directly translated into higher customer satisfaction. Clients experienced faster service and were no longer challenged by extended report generation times.

Business Scalability: The collaboration with Code Pros not only resolved immediate issues but also opened doors for future growth. The company identified opportunities to scale their business without the need for significant internal hires, thanks to the efficiencies brought about by the technology improvements.

Future Plans

The company has ambitious plans for the future, and they involve deepening their partnership with Code Pros. As Code Pros delves deeper into the company’s system, more opportunities for improvement are being discovered. Additionally, a significant project is on the horizon, and the company has entrusted Code Pros to accelerate its release date, a testament to the trust and confidence the company has in their partner.

Advice for Others

The company offers valuable insights to organizations seeking solutions:

• Seek the Right Fit: Finding the right technology partner is paramount. One of the company leaders emphasized the importance of persistence in the search for a partner who truly understands your unique challenges and can deliver tailored solutions.
• Leverage Networks: The power of professional networks cannot be underestimated. The connection to Code Pros was through a recommendation from someone in the industry who recognized the expertise the company needed.

Conclusion

Code Pros proved to be a valuable resource to this therapy practice management software company. They not only resolved a challenge related to system responsiveness but did so in a manner that saved substantial time and resources compared to the alternative of system reconstruction. The collaboration resulted in improved speed, efficiency, customer satisfaction, and the prospect of future growth. The company is looking forward to further innovations with Code Pros, confident that their partnership will continue to yield impressive results.

Code Pros: Don’t let inefficient technology steal your time and energy. We optimize your existing systems to enhance your business’s structure, innovation, and growth.

To learn more about how Code Pros can transform your organization’s technology solutions, request a free consultation.